Services Terms & Conditions

Pool Health Check Terms & Conditions
1. The Pool Health Check set price includes:

• meeting one of our experts pool-side at your property
• a review of all accessible pool equipment including: pool pump, solar pump, chlorinator, heater, auto-doser, visible system pipework, pool equipment, pool cleaner
• a review of your pool condition, including water and surfaces
• a copy of the report, send after the service is complete.

2. The Pool Health Check set price excludes:

• inspecting of any non-accessible equipment or pipework
• providing any chemicals or equipment
• completing any maintenance or repairs
• providing any valet service.

3. Equipment repairs, maintenance:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested.

4. Our service rates apply for any additional service over and above the New Pool Owner Orientation.

5. Payment, Cancellation, Postponement and Refunds:

• payment in full for the Pool Health Check is required before a booking time is confirmed.
• payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

6. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

7. Payment for this service is deemed agreement to these terms and conditions.

8. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

New Pool Owner Orientation Terms & Conditions
1. The New Pool Owner Orientation set price includes:

• meeting one of our experts pool-side at your property
• stepping you through your equipment operation and the common operational tasks
• recommending chemicals treatment programme
• recommending general maintenance requirements.
  

2. The New Pool Owner Orientation set price excludes:

• providing any chemicals or equipment
• completing any maintenance or repairs
• providing any valet service.

3. Equipment repairs, maintenance:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested.

4. Our service rates apply for any additional service over and above the New Pool Owner Orientation.

5. Payment, Cancellation, Postponement and Refunds:

• payment in full for the New Pool Owner Orientation is required before a booking time is confirmed.
• payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

6. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

7. Payment for this service is deemed agreement to these terms and conditions.

8. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

New Spa Owner Orientation Terms & Conditions
1. The New Spa Owner Orientation set price includes:

• meeting one of our experts spa-side at your property
• stepping you through your equipment operation and the common operational tasks
• recommending chemicals treatment programme
• recommending general maintenance requirements.
  

2. The New Spa Owner Orientation set price excludes:

• providing any chemicals or equipment
• completing any maintenance or repairs
• providing any valet service.

3. Equipment repairs, maintenance:

• should there be any apparent equipment maintenance or repair issues identified while we are at your spa, we will inform you and provide a quote if requested.

4. Our service rates apply for any additional service over and above the New Spa Owner Orientation.

5. Payment, Cancellation, Postponement and Refunds:

• payment in full for the New Spa Owner Orientation is required before a booking time is confirmed.
• payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

6. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

7. Payment for this service is deemed agreement to these terms and conditions.

8. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

Valet Kick-Start Pool Service Terms & Conditions

1. The Valet Kick-Start Pool Service set price includes:

• complete a pre-treatment water test analysis of your pool
• adding valet chemicals (at time of valet) required to balance and sanitise your pool – note cost of the chemicals is additional
• checking equipment for proper operation and leaks
  emptying and cleaning your skimmer and pump baskets
• scooping debris from your pool's surface
• brushing your pool walls clean and vacuuming all debris from your pool floor
• backwashing your filter
• checking salt cell and cleaning if required
• maximum of two hours onsite at a residential pool
  

2. The Valet Kick-Start Pool Service price excludes:

• the cost of any chemicals or treatments (standard or speciality) added to your pool during the valet. These will be charged at the completion of your valet
• any equipment maintenance, repairs or accessories
  prices for all exclusions are available on request and will at times be recommended to you by our valet team
• commercial or residential-complex pools
  

3. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested
• any faulty equipment may result in Swimart being unable to guarantee pool clarity and health during or after this service.

4. Chemicals and speciality treatments:

• all chemicals/treatments used are provided at an additional cost to this service. You will be provided an invoice for those chemicals once service is completed and payment is required immediately.

5. Our service rates apply for any additional service over and above the Valet Kick-Start Pool Service, including if the valet time on site is longer than two hours.

6. Payment, Cancellation, Postponement and Refunds:

• payment in full for the Valet Kick-Start Pool Service (excluding chemicals) is required before a booking time is confirmed. Payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• chemicals/treatments used during the Valet Kick-Start Pool Service will be invoiced once the service is complete and payment is required immediately. If your invoice for chemicals/treatments used during your service is not paid promptly as per these terms and conditions, we reserve the right to use the services of a third party debt collection agency to recover any amount owed.
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

7. If post valet your pool suffers an issue outside of our control post service, eg storm damage, our service rates apply to correct the issue and bring the back to Valet Kick-Start Pool Service standards.

8. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

9. Payment for the Valet Kick-Start Pool Service is deemed agreement to these terms and conditions in entirety.

Lifestyle Valet Terms & Conditions

1. Your Lifestyle Valet set price includes:

• complete a pre-treatment water test analysis of your pool
• adding (at time of valet) balancing chemicals (as determined by water test) - the set price includes a maintenance dose allowance (refer clause 4) of balancing chemicals
• checking equipment for proper operation and leaks
• emptying and cleaning your skimmer and pump baskets
• scooping debris from your pool's surface
• brushing your pool walls clean and vacuuming all debris from your pool floor
• backwashing your filter
• checking salt cell and cleaning if required
• up to 60 minutes (maximum time) on site.

2. Your Lifestyle Valet price excludes:

• salt or minerals
• balancing chemicals over and above the maintenance dose allowance per service (refer clause 4)
• speciality chemicals or treatments: these include 3-monthly algaecide treatment, spot treatments, clarifiers, green pool recovery and other speciality treatment/chemical that may be necessary
• all equipment maintenance (including filter cartridge cleaning), repairs or accessories
• prices for all exclusions are available on request and will at times be recommended to you by our valet team
• commercial, school, gym or residential-complex pools.

3. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you, provide a quote and gain your approval to proceed before completing maintenance/repairs/upgrades. The exception to this process if these repairs fall within a pre-agreed authorised repair cost level
• any faulty equipment may result in Swimart being unable to guarantee pool clarity and health during or after this service - potentially resulting in Swimart cancelling the service or charging for increased chemical support.

4. Balancing chemicals maintenance dose allowance included in this set price:

• balancing chemicals are defined as Chlorine, Acid, Alkalinity, Calcium Hardness and Sunscreen
• maintenance dose allowances (per service use) are defined as:
  Chlorine: 1 to 500ml (liquid) or 1 to 80g (granular) per 10,000 litres (pool size).
  Acid: 0.1 to 2 litres (liquid) or 0.1 to 3kg (granular).
  Alkalinity: up to 50ppm or 0.1 to 6kg.
  Calcium Hardness: 0.1 to 8kg.
  Sunscreen: 0.1 to 3kg.
• dosage required for your pool is determined by the Spindisk water test to achieve balance at time of the service. Not all pools will require dosage of each chemical and individual chemical dosages can’t be combined or reallocated
• dosages exceeding the maintenance dose allowance (in a service) for any one balancing chemical are an additional cost to this service. You will be provided an invoice for these chemicals once service is completed and payment is required immediately.

5. Speciality chemicals or treatments:

• all speciality chemicals or treatments used are provided at an additional cost to this service. You will be provided an invoice for chemicals once service is completed and payment is required immediately
• if you wish our valet to provide you with additional chemicals, whether balancing, speciality, salt or minerals for your own use, these are at an additional cost and you will be provided an invoice once service is completed and payment is required immediately.

6. Your responsibilities in-between our valet visits (applies to all frequencies - weekly, fortnightly and 4-weekly):

• you are responsible for maintaining appropriate pool water level
• you are responsible for ensuring pump run-times are appropriate for the season
• you are responsible for ensuring your pools water chemistry (balance) is maintained between visits – this includes chlorine, pH and alkalinity levels
• if using salt or minerals, you are responsible for ensuring salt and minerals remain at recommended levels for chlorinator functionality
• if reasonable owner maintenance has not been performed in-between our visits and the pool suffers a degradation of water quality, we reserve the right to charge for service on a labour plus chemicals basis, as per our normal service charge
• at all times, the overall responsibility for the care of your pool remains with you.

7. If you choose to be on a 4-weekly Lifestyle Valet:

• as well as responsibilities in clause 6, you are responsible for ensuring the skimmer and pump baskets are cleared regularly.

8. Service rates:

• our service rates apply for any additional service over and above the Lifestyle Valet, including if the valet is on site longer than 60 minutes
• if a pool requires a significant amount of chemicals to fix, ie green pool or algae, we will contact you before undertaking, as it is no longer a Lifestyle Valet, and will incur additional service charges
• if your pool suffers an issue outside of our control, eg. storm damage, our service rates apply to correct the issue and bring the pool back to Lifestyle Valet standards.

9. General:

• while Swimart Henderson aims to maintain optimal pool clarity and health, results may vary due to environmental factors, equipment condition or customer maintenance between visits
• Swimart Henderson is not liable for any health issues arising from pool use following service, including skin irritation or allergic reactions. Customers are advised to follow recommended wait times after chemical application.

10. Access:

• if when the valet arrives at your property and the pool access is restricted due to locked gates/doors, unrestrained dogs, non-advised construction, or another issue, the customer will be charged the full Lifestyle Valet set price, as our team was scheduled and on site.

11. Payment, cancellation, postponement and refunds:

• Lifestyle Valet service is a pre-paid subscription service that authorises agreed scheduled payments for each service in full prior to the service being booked or completed. Subscription services are accessed by the Swimart Henderson Valet Service Portal at www.swimarthenderson.co.nz
• the subscription payment must be received in full before a booking time is confirmed
• speciality chemicals/treatments or additional balancing chemicals over the maintenance doses if used during the Lifestyle Valet will be invoiced once the service is complete and payment is required immediately. If your invoice is not paid promptly as per these terms and conditions, we reserve the right to use the services of a third-party debt collection agency to recover any amount owed and cancel forward services
• the notice period for cancelling this service (one occurrence or full/partial subscription) is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as a credit against a future service or product
• if you postpone a service within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund (of any pre-payment) will be processed automatically and promptly to the original payment source; and the subscription cancellation notified
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

12. Correspondence and feedback:

• notifications about your service may be delivered by email, SMS, phone or in person
• any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

13. Seasons:

• we will use our expertise and experience to judge the season and the weather to make a reasonable choice when switching between seasons. Should you wish to determine the switch over time yourself, please contact our team at henderson@swimart.co.nz, four weeks prior to change.
• Summer season is defined as October to April inclusive and Winter is defined as May to September inclusive.

14. Payment for the Lifestyle Valet is deemed agreement to these terms and conditions in entirety.

15. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

Updated: 10 September 2025

Express Care Valet Terms & Conditions

1. Your Express Care Valet set price includes:

• complete a pre-treatment water test analysis of your pool
• adding (at time of valet) balancing chemicals (as determined by water test) - the set price includes a maintenance dose allowance (refer clause 4) of balancing chemicals
• emptying and cleaning your skimmer and pump baskets
• backwashing your filter
• up to 30 minutes (maximum time) on site.

2. Your Express Care Valet price excludes:

• salt or minerals
• balancing chemicals over and above the maintenance dose allowance per service (refer clause 4)
• speciality chemicals or treatments: these include 3-monthly algaecide treatment, spot treatments, clarifiers, green pool recovery and other speciality treatment/chemical that may be necessary
• vacuuming, brushing and removing debris from pool
• all equipment maintenance (including filter cartridge cleaning), repairs or accessories
• prices for all exclusions are available on request and will at times be recommended to you by our valet team
• commercial, school, gym or residential-complex pools.

3. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you, provide a quote if requested
• any faulty equipment may result in Swimart being unable to guarantee pool clarity and health during or after this service - potentially resulting in Swimart cancelling the service or charging for increased chemical support.

4. Balancing chemicals maintenance dose allowance included in this set price:

• balancing chemicals are defined as Chlorine, Acid, Alkalinity, Calcium Hardness and Sunscreen
• maintenance dose allowances (per service use) are defined as:
  Chlorine: 1 to 500ml (liquid) or 1 to 80g (granular) per 10,000 litres (pool size).
  Acid: 0.1 to 2 litres (liquid) or 0.1 to 3kg (granular).
  Alkalinity: up to 50ppm or 0.1 to 6kg.
  Calcium Hardness: 0.1 to 8kg.
  Sunscreen: 0.1 to 3kg.
• dosage required for your pool is determined by the Spindisk water test to achieve balance at time of the service. Not all pools will require dosage of each chemical and individual chemical dosages can’t be combined or reallocated
• dosages exceeding the maintenance dose allowance (in a service) for any one balancing chemical are an additional cost to this service. You will be provided an invoice for these chemicals once service is completed and payment is required immediately.

5. Speciality chemicals or treatments:

• all speciality chemicals or treatments used are provided at an additional cost to this service. You will be provided an invoice for chemicals once service is completed and payment is required immediately
• if you wish our valet to provide you with additional chemicals, whether balancing, speciality, salt or minerals for your own use, these are at an additional cost and you will be provided an invoice once service is completed and payment is required immediately.

6. Your responsibilities in-between our valet visits (applies to all frequencies - weekly, fortnightly and 4-weekly):

• you are responsible for maintaining appropriate pool water level
• you are responsible for ensuring pump run-times are appropriate for the season
• you are responsible for ensuring your pools water chemistry (balance) is maintained between visits – this includes chlorine, pH and alkalinity levels
• if using salt or minerals, you are responsible for ensuring salt and minerals remain at recommended levels for chlorinator functionality
• if reasonable owner maintenance has not been performed in-between our visits and the pool suffers a degradation of water quality, we reserve the right to charge for service on a labour plus chemicals basis, as per our normal service charge
• at all times, the overall responsibility for the care of your pool remains with you.

7. If you choose to be on a 4-weekly Express Care Valet:

• as well as responsibilities in clause 6, you are responsible for ensuring the skimmer and pump baskets are cleared regularly.

8. Service rates:

• our service rates apply for any additional service over and above the Express Care Valet, including if the valet is on site longer than 30 minutes
• if a pool requires a significant amount of chemicals to fix, ie green pool or algae, we will contact you before undertaking, as it is no longer an Express Care Valet, and will incur additional service charges
• if your pool suffers an issue outside of our control, eg. storm damage, our service rates apply to correct the issue and bring the pool back to Express Care Valet standards.

9. General:

• while Swimart Henderson aims to maintain optimal pool clarity and health, results may vary due to environmental factors, equipment condition or customer maintenance between visits
• Swimart Henderson is not liable for any health issues arising from pool use following service, including skin irritation or allergic reactions. Customers are advised to follow recommended wait times after chemical application.

10. Access:

• if when the valet arrives at your property and the pool access is restricted due to locked gates/doors, unrestrained dogs, non-advised construction, or another issue, the customer will be charged the full Express Care Valet set price, as our team was scheduled and on site.

11. Payment, cancellation, postponement and refunds:

• Express Care Valet service is a pre-paid subscription service that authorises agreed scheduled payments for each service in full prior to the service being booked or completed. Subscription services are accessed by the Swimart Henderson Valet Service Portal at www.swimarthenderson.co.nz
• the subscription payment must be received in full before a booking time is confirmed
• speciality chemicals/treatments or additional balancing chemicals over the maintenance doses if used during the Express Care Valet will be invoiced once the service is complete and payment is required immediately. If your invoice is not paid promptly as per these terms and conditions, we reserve the right to use the services of a third-party debt collection agency to recover any amount owed and cancel forward services
• the notice period for cancelling this service (one occurrence or full/partial subscription) is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as a credit against a future service or product
• if you postpone a service within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund (of any pre-payment) will be processed automatically and promptly to the original payment source; and the subscription cancellation notified
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

12. Correspondence and feedback:

• notifications about your service may be delivered by email, SMS, phone or in person
• any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

13. Seasons:

• we will use our expertise and experience to judge the season and the weather to make a reasonable choice when switching between seasons. Should you wish to determine the switch over time yourself, please contact our team at henderson@swimart.co.nz, four weeks prior to change.
• Summer season is defined as October to April inclusive and Winter is defined as May to September inclusive.

14. Payment for the Express Care Valet is deemed agreement to these terms and conditions in entirety.

15. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

Updated: 10 September 2025

One Off Pool Valet Terms & Conditions

1. The One Off Pool Valet set price includes:

• complete a pre-treatment water test analysis of your pool
• adding valet chemicals (at time of valet) required to balance and sanitise your pool – note cost of the chemicals is additional
• checking equipment for proper operation and leaks
  emptying and cleaning your skimmer and pump baskets
• scooping debris from your pool's surface
• brushing your pool walls clean and vacuuming all debris from your pool floor
• backwashing your filter
• checking salt cell and cleaning if required
• maximum of two hours onsite at a residential pool
  

2. The One Off Pool Valet price excludes:

• the cost of any chemicals or treatments (standard or speciality) added to your pool during the valet. These will be charged at the completion of your valet
• any equipment maintenance, repairs or accessories
  prices for all exclusions are available on request and will at times be recommended to you by our valet team
• commercial or residential-complex pools
  

3. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested
• any faulty equipment may result in Swimart being unable to guarantee pool clarity and health during or after this service.

4. Chemicals and speciality treatments:

• all chemicals/treatments used are provided at an additional cost to this service. You will be provided an invoice for those chemicals once service is completed and payment is required immediately.

5. Our service rates apply for any additional service over and above the One Off Valet, including if the valet time on site is longer than two hours.

6. Payment, Cancellation, Postponement and Refunds:

• payment in full for the One Off Pool Valet (excluding chemicals) is required before a booking time is confirmed. Payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• chemicals/treatments used during the One Off Pool Valet will be invoiced once the service is complete and payment is required immediately. If your invoice for chemicals/treatments used during your service is not paid promptly as per these terms and conditions, we reserve the right to use the services of a third party debt collection agency to recover any amount owed.
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

7. If post valet your pool suffers an issue outside of our control post service, eg storm damage, our service rates apply to correct the issue and bring the back to One Off Valet standards.

8. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

9. Payment for the One Off Valet service is deemed agreement to these terms and conditions in entirety.

10. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

Green to Blue Pool Service Terms & Conditions

1. The Green to Blue Pool Service set price includes:

• completing a pre-treatment water test analysis of your pool
• determining the appropriate green to blue pool treatment programme
• adding valet chemicals (at time of valet) required to balance and sanitise your pool in line with the treatment programme – the cost of these chemicals is included in this set price
• brushing your pool walls and vacuuming debris in line with the treatment programme
• checking equipment for proper operation and leaks
• emptying and cleaning your skimmer and pump baskets
• backwashing your filter
• checking salt cell and cleaning if required
• maximum of four hours (across multiple visits) onsite at a residential pool

2. The Green to Blue Pool Service price excludes:

• any equipment maintenance, repairs or accessories
• prices for all exclusions are available on request and will be recommended to you by our valet team
• commercial, school, gyms or residential-complex pools

3. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested
• any faulty equipment may result in Swimart being unable to complete the Green to Blue Pool Service or guarantee pool clarity and health during or after this service.

4. Our service rates apply for any additional service over and above the Green to Blue Pool Service, including if the valet time on site is longer than overall total of four hours.

5. Payment, Cancellation, Postponement and Refunds:

• payment in full for the Green to Blue Pool Service is required before a booking time is confirmed. Payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the first booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the first booked service visit time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period for the first booked service visit time, refund will be processed automatically and promptly to the original payment source
• if you cancel the Green to Blue Pool Service, after the first visit, no refund or credit will be given
• if you postpone a scheduled visit time, after the first visit, this is likely to negatively impact the planned treatment programme, and therefore we reserve the right to replan the treatment and recoup the cost of chemicals used and labour provided for the visits prior to postponement but before scheduled competition
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

6. If post Green to Blue Pool Service \your pool suffers an issue outside of our control post service, eg storm damage, our service rates apply to correct the issue and bring the back to end-of-Blue Pool treatment standards.

7. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

8. Payment for the Green to Pool Pool Service is deemed agreement to these terms and conditions in entirety.

9. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

Technician Callout Fee Terms & Conditions

1. Technician fees are:

• $150 for first 60 minutes - included in this pre-paid fee
• thereafter, $40 for every 15 minute block (including part blocks, ie $40 is the charge regardless of whether the entire 15 minutes or only part of the 15minutes is used)
• any additional time will be discussed with you at callout if needed and additional fees are due for payment at time of visit.

2. The Technician Callout Fees are labour only and do not include any parts, equipment or chemicals.

3. Equipment repairs, maintenance, chemicals:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested
• should you require any chemicals, these will be invoiced after the Callout service and require immediate payment.

4. Payment, Cancellation, Postponement and Refunds:

• payment in full for the initial 60 minute Technician Callout fee is required before a booking time is confirmed. Payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• If our invoice for additional time/chemicals/equipment/parts used during your service is not paid promptly as per these terms and conditions, we reserve the right to use the services of a third party debt collection agency to recover any amount owed
• the notice period for cancelling this service is 48 hours. If you cancel within 48 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 48 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 48 hour notice period, refund will be processed automatically and promptly to the original payment source
  notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

5. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

6. Payment for Technician Callout service is deemed agreement to these terms and conditions in entirety.

7. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

Winterisation Treatment Terms & Conditions

1. The Winterisation Treatment set price includes:

• complete a pre-treatment water test analysis of your pool
• adding valet chemicals (at time of service) required to balance and sanitise your pool
• adding speciality chemicals (at time of service): non-chlorine shock-treatment, nilphos and maintenance algaecide
• checking equipment for proper operation and leaks
• emptying and cleaning your skimmer and pump baskets
• scooping debris from your pool's surface
• brushing your pool walls clean and vacuuming all debris from your pool floor
• backwashing your filter
• maximum of one hour onsite at a residential pool
  

2. The Winterisation Treatment price excludes:

• the cost of any other chemicals or treatments added to your pool during the service. These will be charged at the completion of your service
• any equipment maintenance, repairs or accessories
  prices for all exclusions are available on request and will at times be recommended to you by our valet team
• commercial or residential-complex pools
  

3. Treatment timeframes

• this preventative treatment is designed to perform for three months, if used alongside your regular water balancing maintenance. This ensuring your chlorine levels are maintained
• this treatment will not perform as expected, if regular maintenance is not place. Swimart takes no responsibility for ensuring you adhere to maintenance requirements

4. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested
• any faulty equipment may result in Swimart being unable to guarantee pool clarity and health during or after this service.

5. Other speciality chemicals/treatments:

• any other specialty chemicals/treatments used are provided at an additional cost to this service. You will be provided an invoice for those chemicals once service is completed and payment is required immediately.

5. Our service rates apply for any additional service over and above the Winterisation Treatment, including if the valet time on site is longer than two hours.

6. Payment, Cancellation, Postponement and Refunds:

• payment in full for the Winterisation Treatment is required before a booking time is confirmed. Payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

7. If post treatment your pool suffers an issue outside of our control post service, eg storm damage, our service rates apply to correct the issue and bring the back to Winterisation Treatement standards.

8. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

9. Payment for the Winterisation Treatment is deemed agreement to these terms and conditions in entirety.

10. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

Spa Deep Clean Terms & Conditions
1. The Spa Deep Clean set price includes:

• chemical cleanse of spa pipes
• draining and refilling of water
• water test and rebalancing
• spa filter cleaning
• advice on ongoing maintenance.
  

2. The Spa Deep Clean set price excludes:

• completing any maintenance or repairs
• removing any water from the property
• providing any water to complete the service or refill the spa.

3. Equipment repairs, maintenance:

• should there be any apparent equipment maintenance or repair issues identified while we are at your spa, we will inform you and provide a quote if requested.

4. Our service rates apply for any additional service over and above the Spa Deep Clean.

5. Payment, Cancellation, Postponement and Refunds:

• payment in full for the Spa Deep Clean is required before a booking time is confirmed.
• payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

6. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

7. Payment for this service is deemed agreement to these terms and conditions.

8. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

One Off Spa Valet Terms & Conditions

1. The One Off Spa Valet set price includes:

• complete a pre-treatment water test analysis of your spa
• adding valet chemicals (at time of valet) required to balance and sanitise your spa – note cost of the chemicals is additional
• checking equipment for proper operation and leaks
  emptying and cleaning your skimmer and pump basket
• scooping debris from your spa surface
• brushing your spa walls clean and vacuuming all debris from your spa floor
• backwashing your filter
• maximum of one hour onsite at a residential spa
  

2. The One Off Spa Valet price excludes:

• the cost of any chemicals or treatments (standard or speciality) added to your spa during the valet. These will be charged at the completion of your valet
• services provided by a Spa Deep Clean, including degreaser chemicals, draining and refilling water
• any equipment maintenance, repairs or accessories
• prices for all exclusions are available on request and will at times be recommended to you by our valet team
• commercial or residential-complex spas
  

3. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your spa, we will inform you and provide a quote if requested
• any faulty equipment may result in Swimart being unable to guarantee spa clarity and health during or after this service.

4. Chemicals and speciality treatments:

• all chemicals/treatments used are provided at an additional cost to this service. You will be provided an invoice for those chemicals once service is completed and payment is required immediately.

5. Our service rates apply for any additional service over and above the One Off Valet, including if the valet time on site is longer than one hour.

6. Payment, Cancellation, Postponement and Refunds:

• payment in full for the One Off Spa Valet (excluding chemicals) is required before a booking time is confirmed. Payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• chemicals/treatments used during the One Off Spa Valet will be invoiced once the service is complete and payment is required immediately. If your invoice for chemicals/treatments used during your service is not paid promptly as per these terms and conditions, we reserve the right to use the services of a third party debt collection agency to recover any amount owed.
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

7. If post valet your spa suffers an issue outside of our control post service, eg storm damage, our service rates apply to correct the issue and bring the back to One Off Valet standards.

8. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

9. Payment for the One Off Valet service is deemed agreement to these terms and conditions in entirety.

10. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.