Express Care Valet

Not included in the Express Care Valet set price:

• salt or minerals
• balancing chemicals beyond the maintenance dose
• specialty treatments eg. algaecide, clarifiers, green pool recovery, etc
• vacuuming, brushing or removing debris from the pool
• equipment maintenance (including filter cartridge cleaning), repairs or accessories.

Chemicals:

• your service includes a maintenance dose of balancing chemicals appropriate for your pool - chlorine, acid, alkalinity, calcium and sunscreen (see terms and conditions for specified dosages). If your pool needs more than the maintenance dose, it will be provided at the time of your valet and be invoiced to you after the visit
• if you need salt, minerals or speciality treatments, these will be provided at the time of your valet and be invoiced to you after the visit.
  

Your role between valet visits:

• maintain water levels
• run your pump for the season
• maintain water balance
• if using, keep salt/mineral levels topped up
• if using, clean filter cartridge
• clear baskets regularly, especially if on a 4-weekly service
• perform regular maintenance of your equipment.

Overall responsibility for the care of your pool remains with you.

From time-to-time we may need to dilute some of your pool water to maintain correct water levels, eg. from cyanuric acid, total dissolved solids (TDS).

We will ask for permission to do this prior to dilution.

We understand that your needs may change - the notice period for cancelling this service is 72 hours.

If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product.

If you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service.

1. Your Express Care Valet set price includes:

• complete a pre-treatment water test analysis of your pool
• adding (at time of valet) balancing chemicals (as determined by water test) - the set price includes a maintenance dose allowance (refer clause 4) of balancing chemicals
• emptying and cleaning your skimmer and pump baskets
• backwashing your filter
• up to 30 minutes (maximum time) on site.

2. Your Express Care Valet price excludes:

• salt or minerals
• balancing chemicals over and above the maintenance dose allowance per service (refer clause 4)
• speciality chemicals or treatments: these include 3-monthly algaecide treatment, spot treatments, clarifiers, green pool recovery and other speciality treatment/chemical that may be necessary
• vacuuming, brushing and removing debris from pool
• all equipment maintenance (including filter cartridge cleaning), repairs or accessories
• prices for all exclusions are available on request and will at times be recommended to you by our valet team
• commercial, school, gym or residential-complex pools.

3. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you, provide a quote if requested
• any faulty equipment may result in Swimart being unable to guarantee pool clarity and health during or after this service - potentially resulting in Swimart cancelling the service or charging for increased chemical support.

4. Balancing chemicals maintenance dose allowance included in this set price:

• balancing chemicals are defined as Chlorine, Acid, Alkalinity, Calcium Hardness and Sunscreen
• maintenance dose allowances (per service use) are defined as:
  Chlorine: 1 to 500ml (liquid) or 1 to 80g (granular) per 10,000 litres (pool size).
  Acid: 0.1 to 2 litres (liquid) or 0.1 to 3kg (granular).
  Alkalinity: up to 50ppm or 0.1 to 6kg.
  Calcium Hardness: 0.1 to 8kg.
  Sunscreen: 0.1 to 3kg.
• dosage required for your pool is determined by the Spindisk water test to achieve balance at time of the service. Not all pools will require dosage of each chemical and individual chemical dosages can’t be combined or reallocated
• dosages exceeding the maintenance dose allowance (in a service) for any one balancing chemical are an additional cost to this service. You will be provided an invoice for these chemicals once service is completed and payment is required immediately.

5. Speciality chemicals or treatments:

• all speciality chemicals or treatments used are provided at an additional cost to this service. You will be provided an invoice for chemicals once service is completed and payment is required immediately
• if you wish our valet to provide you with additional chemicals, whether balancing, speciality, salt or minerals for your own use, these are at an additional cost and you will be provided an invoice once service is completed and payment is required immediately.

6. Your responsibilities in-between our valet visits (applies to all frequencies - weekly, fortnightly and 4-weekly):

• you are responsible for maintaining appropriate pool water level
• you are responsible for ensuring pump run-times are appropriate for the season
• you are responsible for ensuring your pools water chemistry (balance) is maintained between visits – this includes chlorine, pH and alkalinity levels
• if using salt or minerals, you are responsible for ensuring salt and minerals remain at recommended levels for chlorinator functionality
• if reasonable owner maintenance has not been performed in-between our visits and the pool suffers a degradation of water quality, we reserve the right to charge for service on a labour plus chemicals basis, as per our normal service charge
• at all times, the overall responsibility for the care of your pool remains with you.

7. If you choose to be on a 4-weekly Express Care Valet:

• as well as responsibilities in clause 6, you are responsible for ensuring the skimmer and pump baskets are cleared regularly.

8. Service rates:

• our service rates apply for any additional service over and above the Express Care Valet, including if the valet is on site longer than 30 minutes
• if a pool requires a significant amount of chemicals to fix, ie green pool or algae, we will contact you before undertaking, as it is no longer an Express Care Valet, and will incur additional service charges
• if your pool suffers an issue outside of our control, eg. storm damage, our service rates apply to correct the issue and bring the pool back to Express Care Valet standards.

9. General:

• while Swimart Henderson aims to maintain optimal pool clarity and health, results may vary due to environmental factors, equipment condition or customer maintenance between visits
• Swimart Henderson is not liable for any health issues arising from pool use following service, including skin irritation or allergic reactions. Customers are advised to follow recommended wait times after chemical application.

10. Access:

• if when the valet arrives at your property and the pool access is restricted due to locked gates/doors, unrestrained dogs, non-advised construction, or another issue, the customer will be charged the full Express Care Valet set price, as our team was scheduled and on site.

11. Payment, cancellation, postponement and refunds:

• Express Care Valet service is a pre-paid subscription service that authorises agreed scheduled payments for each service in full prior to the service being booked or completed. Subscription services are accessed by the Swimart Henderson Valet Service Portal at www.swimarthenderson.co.nz
• the subscription payment must be received in full before a booking time is confirmed
• speciality chemicals/treatments or additional balancing chemicals over the maintenance doses if used during the Express Care Valet will be invoiced once the service is complete and payment is required immediately. If your invoice is not paid promptly as per these terms and conditions, we reserve the right to use the services of a third-party debt collection agency to recover any amount owed and cancel forward services
• the notice period for cancelling this service (one occurrence or full/partial subscription) is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as a credit against a future service or product
• if you postpone a service within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund (of any pre-payment) will be processed automatically and promptly to the original payment source; and the subscription cancellation notified
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

12. Correspondence and feedback:

• notifications about your service may be delivered by email, SMS, phone or in person
• any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

13. Seasons:

• we will use our expertise and experience to judge the season and the weather to make a reasonable choice when switching between seasons. Should you wish to determine the switch over time yourself, please contact our team at henderson@swimart.co.nz, four weeks prior to change.
• Summer season is defined as October to April inclusive and Winter is defined as May to September inclusive.

14. Payment for the Express Care Valet is deemed agreement to these terms and conditions in entirety.

15. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.

Updated: 10 September 2025