Green to Blue Pool Service

We may need to dilute some of your pool water to in order to achieve the chemical rebalance required.

We will ask for permission to do this prior to dilution.

We understand that your needs may change - the notice period for cancelling this service is 72 hours.

If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product.

If you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service.

Green to Blue Pool Service Terms & Conditions

1. The Green to Blue Pool Service set price includes:

• completing a pre-treatment water test analysis of your pool
• determining the appropriate green to blue pool treatment programme
• adding valet chemicals (at time of valet) required to balance and sanitise your pool in line with the treatment programme – the cost of these chemicals is included in this set price
• brushing your pool walls and vacuuming debris in line with the treatment programme
• checking equipment for proper operation and leaks
• emptying and cleaning your skimmer and pump baskets
• backwashing your filter
• checking salt cell and cleaning if required
• maximum of four hours (across multiple visits) onsite at a residential pool

2. The Green to Blue Pool Service price excludes:

• any equipment maintenance, repairs or accessories
• prices for all exclusions are available on request and will be recommended to you by our valet team
• commercial, school, gyms or residential-complex pools

3. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested
• any faulty equipment may result in Swimart being unable to complete the Green to Blue Pool Service or guarantee pool clarity and health during or after this service.

4. Our service rates apply for any additional service over and above the Green to Blue Pool Service, including if the valet time on site is longer than overall total of four hours.

5. Payment, Cancellation, Postponement and Refunds:

• payment in full for the Green to Blue Pool Service is required before a booking time is confirmed. Payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the first booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the first booked service visit time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period for the first booked service visit time, refund will be processed automatically and promptly to the original payment source
• if you cancel the Green to Blue Pool Service, after the first visit, no refund or credit will be given
• if you postpone a scheduled visit time, after the first visit, this is likely to negatively impact the planned treatment programme, and therefore we reserve the right to replan the treatment and recoup the cost of chemicals used and labour provided for the visits prior to postponement but before scheduled competition
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

6. If post Green to Blue Pool Service \your pool suffers an issue outside of our control post service, eg storm damage, our service rates apply to correct the issue and bring the back to end-of-Blue Pool treatment standards.

7. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

8. Payment for the Green to Pool Pool Service is deemed agreement to these terms and conditions in entirety.

9. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.