New Pool Owner Orientation

From time-to-time you may need to dilute some of your pool water to maintain correct water levels, eg. from cyanuric acid, total dissolved solids (TDS).

We will talk you through the whys, when to do it and how to do it.

We understand that your needs may change - the notice period for cancelling this service is 72 hours.

If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product.

If you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service.

New Pool Owner Orientation Terms & Conditions
1. The New Pool Owner Orientation set price includes:

• meeting one of our experts pool-side at your property
• stepping you through your equipment operation and the common operational tasks
• recommending chemicals treatment programme
• recommending general maintenance requirements.
  

2. The New Pool Owner Orientation set price excludes:

• providing any chemicals or equipment
• completing any maintenance or repairs
• providing any valet service.

3. Equipment repairs, maintenance:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested.

4. Our service rates apply for any additional service over and above the New Pool Owner Orientation.

5. Payment, Cancellation, Postponement and Refunds:

• payment in full for the New Pool Owner Orientation is required before a booking time is confirmed.
• payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

6. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

7. Payment for this service is deemed agreement to these terms and conditions.

8. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.