One Off Pool Valet

We may need to dilute some of your pool water to achieve correct water levels, eg. from cyanuric acid, total dissolved solids (TDS).

We will ask for permission to do this prior to dilution.

We understand that your needs may change - the notice period for cancelling this service is 72 hours.

If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product.

If you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service.

One Off Pool Valet Terms & Conditions

1. The One Off Pool Valet set price includes:

• complete a pre-treatment water test analysis of your pool
• adding valet chemicals (at time of valet) required to balance and sanitise your pool – note cost of the chemicals is additional
• checking equipment for proper operation and leaks
  emptying and cleaning your skimmer and pump baskets
• scooping debris from your pool's surface
• brushing your pool walls clean and vacuuming all debris from your pool floor
• backwashing your filter
• checking salt cell and cleaning if required
• maximum of two hours onsite at a residential pool
  

2. The One Off Pool Valet price excludes:

• the cost of any chemicals or treatments (standard or speciality) added to your pool during the valet. These will be charged at the completion of your valet
• any equipment maintenance, repairs or accessories
  prices for all exclusions are available on request and will at times be recommended to you by our valet team
• commercial or residential-complex pools
  

3. Equipment repairs, maintenance and upgrades:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested
• any faulty equipment may result in Swimart being unable to guarantee pool clarity and health during or after this service.

4. Chemicals and speciality treatments:

• all chemicals/treatments used are provided at an additional cost to this service. You will be provided an invoice for those chemicals once service is completed and payment is required immediately.

5. Our service rates apply for any additional service over and above the One Off Valet, including if the valet time on site is longer than two hours.

6. Payment, Cancellation, Postponement and Refunds:

• payment in full for the One Off Pool Valet (excluding chemicals) is required before a booking time is confirmed. Payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• chemicals/treatments used during the One Off Pool Valet will be invoiced once the service is complete and payment is required immediately. If your invoice for chemicals/treatments used during your service is not paid promptly as per these terms and conditions, we reserve the right to use the services of a third party debt collection agency to recover any amount owed.
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

7. If post valet your pool suffers an issue outside of our control post service, eg storm damage, our service rates apply to correct the issue and bring the back to One Off Valet standards.

8. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

9. Payment for the One Off Valet service is deemed agreement to these terms and conditions in entirety.

10. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.