Pool Health Check

One of our technicians will meet you by the pool for a quick walkthrough of the service. If you’re tied up, that’s completely fine - we can take care of the Pool Health Check while you’re away.

From time-to-time you may need to dilute some of your pool water to maintain correct water levels, eg. from cyanuric acid, total dissolved solids (TDS).

We will talk you through the whys, when to do it and how to do it.

We understand that your needs may change - the notice period for cancelling this service is 72 hours.

If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product.

If you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service.

Pool Health Check Terms & Conditions
1. The Pool Health Check set price includes:

• meeting one of our experts pool-side at your property
• a review of all accessible pool equipment including: pool pump, solar pump, chlorinator, heater, auto-doser, visible system pipework, pool equipment, pool cleaner
• a review of your pool condition, including water and surfaces
• a copy of the report, send after the service is complete.

2. The Pool Health Check set price excludes:

• inspecting of any non-accessible equipment or pipework
• providing any chemicals or equipment
• completing any maintenance or repairs
• providing any valet service.

3. Equipment repairs, maintenance:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested.

4. Our service rates apply for any additional service over and above the New Pool Owner Orientation.

5. Payment, Cancellation, Postponement and Refunds:

• payment in full for the Pool Health Check is required before a booking time is confirmed.
• payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• the notice period for cancelling this service is 72 hours. If you cancel within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 72 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 72 hour notice period, refund will be processed automatically and promptly to the original payment source
• notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

6. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

7. Payment for this service is deemed agreement to these terms and conditions.

8. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.