Technician Visit

From time-to-time we may need to dilute some of your pool water to maintain correct water levels, eg. from cyanuric acid, total dissolved solids (TDS) or due to equipment issues.

We will ask for permission to do this prior to dilution.

We understand that your needs may change - the notice period for cancelling this service is 48 hours.

If you cancel within 48 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product.

If you postpone within 48 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service.

Technician Callout Fee Terms & Conditions

1. Technician fees are:

• $150 for first 60 minutes - included in this pre-paid fee
• thereafter, $40 for every 15 minute block (including part blocks, ie $40 is the charge regardless of whether the entire 15 minutes or only part of the 15minutes is used)
• any additional time will be discussed with you at callout if needed and additional fees are due for payment at time of visit.

2. The Technician Callout Fees are labour only and do not include any parts, equipment or chemicals.

3. Equipment repairs, maintenance, chemicals:

• should there be any apparent equipment maintenance or repair issues identified while we are at your pool, we will inform you and provide a quote if requested
• should you require any chemicals, these will be invoiced after the Callout service and require immediate payment.

4. Payment, Cancellation, Postponement and Refunds:

• payment in full for the initial 60 minute Technician Callout fee is required before a booking time is confirmed. Payment can be made via our Swimart Henderson valet service portal or in person at our Henderson store
• If our invoice for additional time/chemicals/equipment/parts used during your service is not paid promptly as per these terms and conditions, we reserve the right to use the services of a third party debt collection agency to recover any amount owed
• the notice period for cancelling this service is 48 hours. If you cancel within 48 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund or as credit to use for a future service or product
• if you postpone within 48 hours of the booked service time occurring, the fee you have pre-paid will not be eligible for refund and can only be used as a credit against the postponed service
• if cancellation happens outside of 48 hour notice period, refund will be processed automatically and promptly to the original payment source
  notice of cancellation should be delivered by email to henderson@swimart.co.nz or by calling Swimart Henderson on (09) 836 1121, or in person at the Henderson store. If cancellation is not received by these methods and time-stamped, then it is deemed not to have occurred.

5. Any feedback or complaints are welcomed and should be directed to the manager either by email henderson@swimart.co.nz or by phone on (09) 836 1121.

6. Payment for Technician Callout service is deemed agreement to these terms and conditions in entirety.

7. Swimart Henderson reserves the right to change these terms and conditions from time-to-time and without notice.